Frequently Asked Questions


  • What happens when I make an order?

    You'll receive an email confirmation when your order has been submitted. Sometimes confirmation emails can end up in the junk or spam folder. Once the payment is cleared and dispatched, information is available to us - you'll receive an email with your order tracking number.

  • What is a recurring order - “Subscribe and Save”?

    Our recurring orders are an automatic 3 or 6 monthly shipment of your BNs or collagen powder. The commitment to regular orders is rewarded with a loyalty discount every time; you can save up to 30% OFF.

    It's completely flexible, so if you have an order due to process but you are not ready, you can just let us know, and we will set a new date for you that is more suitable. Overall it just saves you time and money, but it also reminds you how important it is to keep up with taking your BNs every day.

  • How long will my order take?

    Same day dispatch for all orders placed before 12 pm between Monday to Friday.

  • Can I make changes to my order?

    Once placing your order, no alterations or cancellations can be made. If you find you have entered the incorrect shipping details, please email us ASAP at  and we will attempt to correct the mistake.

  • Can I use two discount codes on my order?

    Our website cannot apply two discount codes to any order. 

  • What should I do if my order does not arrive on time?

    If your order has not been delivered in the expected time frame, please contact our support team during office hours on 888 260 4284 from Monday to Friday 8.30 am - 4.30 pm. We will help track down your order as soon as possible.

  • I am outside the United States. Can I place an order?

    Yes, we ship worldwide, however, we only ship into the United States from our local US Website - If you need assistance with ordering internationally, please contact us during office hours on 888 260 4284 or email us at



  • How do I subscribe to my favourite vitamins?

    When purchasing your vitamins, select the 'Subscribe and Save' option to save up to 30%! Choose to receive your monthly, quarterly, 6 monthly - we will ship whenever you've selected! You can create an account and manage your subscription to your preference.

    For more information, visit our subscription page HERE !

  • How often will my vitamins arrive?

    Either monthly, quarterly, bi-monthly or annually, depending on which option you choose. If you want to change this in the future, you can log into your account. Simply create an account with the email address you used to purchase the subscription.

  • How do I cancel my subscription?

    Simply create an account with the email you used to purchase your vitamin subscriptions.

    You can then manage your subscriptions by changing product quantity and delivery schedule or cancelling your order. If you already have an account, you can log in HERE!